Refund policy
Thank you for shopping with us. We want to ensure you have a pleasant shopping experience, so we offer a customer‑friendly return policy.
Eligibility for Returns
- Items may be returned within 14 calendar days of delivery date.
- Returned products must be unused, unwashed, undamaged, with original packaging, tags, and accessories intact.
- Custom‑made, personalized items and clearance sale items are non‑returnable and non‑refundable.
- Bags with artificial damage, scratches, stains or missing parts will not be accepted for return.
Return Process
1. Contact our customer service via email within 14 days after receiving your order. Please state your order number and the specific return reason to initiate the request.
2. Our support team will review your request and send you a formal return authorization along with the designated localized shipping details within 24-48 hours
3. Pack the item securely and ship it back using the authorized logistics details. Customers are fully responsible for all return shipping fees and logistics arrangements unless the item is defective or wrong-shipped by our side. Please do not mail packages back to our corporate registration address, as our administration office cannot accept consumer parcels.
Refund Information
- Once we receive and inspect the returned item, we will process your refund within 1‑3 business days.
- Refunds will be issued to your original payment account.
- Shipping fees for the original order are non‑refundable except for
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mirodenstudio.com Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@mirodenstudio.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mnjdq@outlook.com.
defective/wrong‑sent items.
Damaged & Defective Items
If you receive damaged, defective or incorrect items, please provide photos/videos of the product and package within 7 days of delivery. We offer free replacement
Contact Us
If you have any questions about returns or refunds, please email us anytime.